FAQsCall CenterWill I be able to instruct and monitor my dedicated call center agent directly? No, you will have to instruct or monitor your agent through the assigned supervisor of eCourierWas this information helpful? Related Articles How long will my call center support be live? How will my service continue if my dedicated call center agent is absent/resigns? Who will train my dedicated call center agent? Who will monitor my dedicated call center agent? Will I have to pay for this service?